I purchased Norton 360 Deluxe with Lifelock a little over a year ago. As far as it's protection, it is a great product. Though I do have a big issue with their service, this is their constant ads.
I was getting multiple popups each day about upgrading to the Select package $149.99/year. I paid for the second most expensive product ($104.99/year) and it suits my needs, I don't need to be reminded of their select or other "Premium" or "Ultimate" options to "Upgrade" what I have paid for. I turned off my popups in windows so it stops notifying me but that is an annoyance on a paid product to be loaded with ads.
Now they want me to use my computer's idle time for money. Well if they just had 1 banner ad and then let me close out that, it woul
...Afișați Mai Multed be fine. Nope, now when I open up Norton to look at it there is a giant banner on top causing me to scroll through to get the the services I need. Why not make this closeable? Again, I am paying for this, enough with the ads.
Guess what? Again with ads...I currently have a spot on the bottom, opposite of that huge ad on the top, which is an ad for Utilities Ultimate (BUY NOW). Again, I should be able to close this, there is a service behind this and I cannot access it because this ad is blocking it. Literally blocking the product I have paid for. I can open this up and see there are a total of 6 ads of services I might want (Utilities Ultimate, Privacy Monitor Assistant, Identity Advisor, Home Title Protect, Computer Tune Up, Ultimate Help Desk). Luckily I can minimize this to just the 1 ad for Utilities Ultimate but this is still blocking the bottom PAID FOR service making it now unavailable to run. They have seriously blocked me from using a paid product by a stack of 6 ads for other services I might want.
I buy antivirus for the obvious protection. I run a small business and I need my stuff secure, I need financials safe, I need to know that my customer's information is safe, I need to be able to communicate safely and reliably with customers so my phone and computer must have protection so I don't lose everything. I completely understand Norton having better options, having other services available to me if needed. They are a great product and have ways to make it better. What I think they should do instead of keeping constant banners and ads and popups is have a selectable option (Need Something Else?) and when I clicked there it had a list and information on the other services they provide. Hell, having 1 banner or ad pop up roughly once a month that had a little "x" on it which I could close to not see again would be fine. That is what other services do. But this constant annoyance has brought me here, to knock their otherwise great product, because I feel if enough people know and share their negative experience Norton will hopefully change this to something a little less undesirable.
I have literally wasted 30 minutes because of my annoyance, thank you Norton.
(I initially posted this elsewhere, just wanted to expand potential views of my post)
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